Privacy Policy

Last updated: October 14, 2026

Meteor Jumbo ("we," "us," or "our") is committed to protecting your privacy and personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit meteorjumbo.com, purchase or download our WordPress plugins, activate software licenses, or contact us for support.

We are committed to handling personal information responsibly and in accordance with applicable privacy laws, including Quebec's Act respecting the protection of personal information in the private sector, as amended by Law 25.

1. Information We Collect

Depending on how you interact with our website, products, and services, we may collect the following information.

Personal and Contact Information

Name and email address
Billing address and business information
Information submitted through contact or support forms
Communications and support requests

Purchase and Licensing Information

When purchasing or activating our WordPress plugins, information may include:

Purchased products and subscription details
License keys and activation status
Purchase history, invoices, and renewal information
Website URLs associated with activated licenses
WordPress, PHP, and plugin versions

Technical and Website Usage Information

When you visit our website, certain technical information may be collected, including:

IP address
Browser type and device information
Pages visited and website interactions
Cookies and analytics information

We collect only the information reasonably necessary to operate our business, provide our products and services, and fulfill the purposes described in this policy.

2. WordPress Plugins and Freemius Licensing

Meteor Jumbo uses Freemius, a third-party software licensing and e-commerce platform, to manage plugin purchases, subscriptions, license activations, and software updates.

When you purchase, activate, or use a Meteor Jumbo plugin integrated with Freemius, certain information may be processed by Freemius.

This may include:

Your name, email address, and billing information
Purchased products and license details
Website URL and license activation status
WordPress, PHP, and plugin versions
Website language and certain technical configuration information
Additional technical or usage information where applicable and authorized

This information is used to validate software licenses, manage subscriptions, prevent unauthorized license usage, deliver plugin updates, and provide customer support.

Freemius may periodically communicate with your WordPress installation to verify license status and check for available updates.

Certain optional data collection features may be controlled through the Freemius settings available in your WordPress administration dashboard. Information necessary for purchases, license activation, or related services may still need to be processed.

For more information, please review the Freemius Privacy Policy.

3. Information Stored by Our WordPress Plugins

Meteor Jumbo develops WordPress plugins that perform various functions on websites operated by our customers.

Depending on the plugin, these functions may involve processing website content, media files, settings, or information submitted by website visitors.

As a general principle, information processed locally by our plugins remains under the control of the website owner or administrator.

Installing a Meteor Jumbo plugin does not automatically give us access to your website's content, customer records, uploaded media, or WordPress database.

Certain plugins may use third-party services or external connections to perform specific functions. When applicable, those services may process information necessary to provide the requested functionality.

Information transmitted through Freemius for licensing and updates is described separately in Section 2.

Website owners remain responsible for informing their visitors about the personal information collected through their websites and for complying with applicable privacy requirements.

4. Purchases, Payments, and Subscriptions

Purchases of Meteor Jumbo plugins are processed through Freemius and its supported payment service providers.

When you make a purchase, payment and billing information is collected and processed as necessary to complete the transaction, manage subscriptions, issue invoices, and comply with applicable financial and tax requirements.

Meteor Jumbo may access transaction details necessary for customer service, license management, refunds, and accounting.

We do not directly store complete credit card numbers on our website servers.

Payment information is handled by the applicable payment processing providers according to their own privacy and security practices.

Subscriptions and renewals are managed through Freemius, subject to the terms presented at the time of purchase.

5. Cookies and Analytics

Our website uses cookies and similar technologies to support essential functionality and understand how visitors interact with our content.

These technologies may include:

Essential cookies required for website functionality
Cookies related to user preferences and consent
Analytics cookies used to measure website traffic and performance
Cookies required for purchasing and checkout functionality

We may use Google Analytics to better understand website usage, identify technical issues, and improve our products and services.

Where required by applicable law, non-essential cookies and tracking technologies will be activated only after obtaining your consent.

You can manage your cookie preferences through the consent controls provided on our website or through your browser settings.

Disabling certain cookies may affect website functionality.

6. How We Use Your Information

We may use the information we collect to:

Process purchases and manage subscriptions.
Activate, validate, and manage software licenses.
Deliver plugin updates and important security notices.
Provide technical support and respond to inquiries.
Maintain and improve our website, plugins, and services.
Detect fraud, spam, abuse, and unauthorized activity.
Comply with legal, financial, and tax obligations.
Send newsletters or promotional communications where permitted by law and with consent when required.

You may unsubscribe from promotional communications at any time.

Essential transactional communications, including purchase confirmations, license notices, and security-related messages, may still be sent when necessary to provide our services.

7. Sharing Information with Third Parties

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information with trusted service providers when necessary to operate our business.

These may include:

Freemius: E-commerce, subscriptions, licensing, and software updates.
Payment processors: Secure processing of transactions.
Website hosting providers: Hosting, storage, and website operations.
Google Analytics: Website traffic and performance analysis.
Email service providers: Transactional emails, customer communications, and newsletters where applicable.

We may also disclose information when required by law, to respond to valid legal requests, or to protect our rights and the security of our services.

Service providers are expected to handle personal information securely and in accordance with applicable contractual and legal obligations.

8. Data Security

We implement reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, modification, or disclosure.

Access to personal information is restricted to authorized individuals who require it to perform their duties.

However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

In the event of a privacy incident, we will assess the risks, take appropriate corrective measures, and notify the relevant authorities and affected individuals when required by applicable law.

In accordance with Quebec's privacy legislation, incidents presenting a risk of serious harm will be reported to the Commission d'accès à l'information du Québec and affected individuals, as required.

9. International Data Processing

Meteor Jumbo operates from Quebec, Canada.

Some of our service providers, including Freemius and other technology providers, may process or store personal information outside Quebec or Canada.

Where required by applicable law, we assess privacy risks associated with transfers of personal information outside Quebec and implement appropriate contractual, organizational, and technical safeguards.

Information processed in other jurisdictions may be subject to the laws of those jurisdictions.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal obligations.

Retention periods may vary depending on the nature of the information.

For example:

Purchase and billing records may be retained to satisfy accounting and tax obligations.
Licensing information may be retained while a license or subscription remains active and for an appropriate period afterward.
Support communications may be retained to provide ongoing assistance and maintain service records.
Website analytics information is retained according to the configuration and policies of the applicable analytics provider.

When personal information is no longer required, we take appropriate steps to securely delete or anonymize it, where permitted by law.

11. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information when legally permitted.
Withdraw consent to certain uses of your information.
Obtain information about how your personal information is collected, used, and shared.
Request a copy of certain personal information in a structured, commonly used technological format, where applicable.
Submit a complaint concerning the handling of your personal information.

Please note that some information may need to be retained to comply with legal obligations or maintain essential contractual records.

Withdrawing consent or requesting deletion of information necessary for licensing or subscription management may affect your ability to use certain services.

To exercise your rights, please contact our Privacy Officer using the information provided below.

12. Third-Party Websites and Services

Our website may contain links to external websites or services.

Once you leave meteorjumbo.com, the privacy policies and practices of those third parties apply.

We are not responsible for the content, security, or privacy practices of external websites.

We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, products, services, or legal obligations.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide appropriate notice of significant changes.

We encourage you to review this policy occasionally.

14. Contact and Privacy Officer

For questions, concerns, complaints, or requests regarding your personal information, please contact:

Meteor Jumbo
Privacy Officer / Person Responsible for the Protection of Personal Information

Email: acefrehley@usinegalaxie.net

Website: https://meteorjumbo.com

We will review privacy-related requests and respond in accordance with applicable legal requirements.

15. Request for Deletion of Personal Information

You may request the deletion of personal information held by Meteor Jumbo at any time, subject to applicable legal and contractual obligations.

To submit a request, contact our Privacy Officer or use our online form:

Email: acefrehley@usinegalaxie.net

Personal Information Removal Request Form:
https://meteorjumbo.com/right-to-erasure/

We may need to verify your identity before processing certain requests to protect your information from unauthorized access or deletion.